Users of shieldnutra.com and Shield Nutraceuticals products agree to the following terms of service by utilization of our services, detailed below.

Contact Information

You can contact us via the web form on our contact  page or reach us via telephone at 1-800-285-4860.

Products and Information

Products shown on the website are subject to availability and we cannot guarantee that all products shown are in stock.

If a product is out of stock we will aim to let you know and contact you when the product becomes available.

Any errors appearing on the site may be corrected and products withdrawn without prior notice may be done without incurring liability.

Product images are for display only and may not necessarily reflect the size or strength relating to the information on the product.

Prices may be changed without prior noticed, however, you will be charged at the price stated when placing your order.

Ordering

You will receive an e-mail confirmation of your order receipt, however, this does not mean your order has been accepted. Completion of the contract between you and Shield Nutraceuticals takes place upon shipment of the order.

Your order confirms that you accept the terms and conditions.

Prices shown on the website do not include post and packing; these are charged separately and you will be notified of any charges at the time of ordering. For shipping costs see our Delivery Costs section.

Orders may be cancelled up to 30 days. If the order has not already been shipped the order will be cancelled. If the order has been shipped you can return the product in accordance with our returns policy.

Payment

We accept all major credit cards as well as paypal. We utilize shopify and all payments are processed using their system.

Validation of credit or debit cards takes place prior to acceptance of orders. Your order will not be accepted if your card is declined at any stage.

Every care is taken to protect the confidentiality of your card but Shield Nutraceuticals, Inc is not liable if the details are intercepted by a third party.

All our prices are quoted in United Sates Dollars.

Product Returns

If you are not satisfied with any purchased product, send a message to info@shieldnutra.com and we will work with you to solve the issue.

You may change your mind and cancel your order within 7 working days after the day you receive your goods. If you choose to cancel your order we will issue a refund, which includes original purchase price and applicable taxes but may not include shipping fees.

On faulty products the cost of sending the product back to us will be reimbursed.
We cannot accept responsibility for products if they do not reach us for any reason or are damaged in transit.

Refunds will be made to the card that was used for the original purchase.

Disclaimer

The information on this website does not intend to diagnose, treat or replace medical or specialist advice.

If you are currently taking any prescription medication, or are pregnant or breastfeeding, please check with your medical practitioner whether the combination of supplements is suitable.

If you require advice or information regarding any product, please contact info@shieldnutra.com.

We cannot accept any responsibility for any self-diagnosis or adverse effects or consequences resulting from the use of any of the suggestions or information contained in the website.

All content contained on this website and in association with any product on this website is provided for general information only, and should not be treated as a substitute for the medical advice of your own doctor or any other health care professional.

Shield Nutraceuticals is not responsible or liable for any diagnosis made by a user based on the content of the shieldnutra.com website. Always consult a licensed healthcare practitioner prior to beginning any treatment.

We reserve the right to update or amend our Terms and Conditions when required without prior notice and changes will apply immediately.

Shieldnutra.com may include links to other websites or material to help provide more information. We are not responsible for these websites or their material.

Shipping

Orders are usually shipped within 24 hours of receipt except on weekends and public holidays.

Length of shipping is determined by the shipping option you choose at checkout.

Orders may be dispatched in separate deliveries.

In the event of a shipping delay, we will notify you with an updated timeframe.

You must provide a legitimate delivery address and we cannot be held responsible for delivery failure if the delivery details provided at the time of ordering are incorrect.

Delivery costs

You will be notified of your postage costs at the checkout.

Charges relating to postage and packing will not be refunded if delivery of your order cannot be made due to an incorrect delivery address being given when placing your order.

Postal charges are calculated depending on your geographical location and the weight of your delivery.